Booking Information

Arrival and departure

We request that you vacate your room or apartment on your day of your departure by 9:00 am at the latest. The rooms are ready to move into from approx. 3:30pm.



Once we have received your deposit, your reservation is binding.

You can settle your bill either by EC Card, bank transfer, or in cash.


Bank details

Raiffeisenkasse Serfaus-Fiss Konto Nr. 120.592 BLZ 36.315

Our details for no-fee transfers from EU countries:

IBAN: AT82 3631 5000 0012 0592 BIC: RZTIAT22315



Your apartment is reserved for the number of persons you indicated. Additional persons can only be booked after prior agreement with us by phone or in writing and at an additional charge.


Court of jurisdiction




Pets are unfortunately not allowed, because we are one of the certified allergy-friendly businesses in Fiss.


Cancellation and curtailment insurance

This covers you for cancellation costs (e.g. later arrival or earlier departure) and can be taken out in any travel agency or motoring associations. We would also be happy to offer you travel insurance, upon request.


Cancellation conditions

The general terms and conditions of the Austrian Hotel Industry apply.


Subject to errors and price changes.